I. LEGAL BASIS
1. These Terms & Conditions define the terms and conditions for using the website of the Service Provider, METAL WORX BARTŁOMIEJ ZIĘCINA, including the conditions enabling Users to submit inquiries via the Contact Form available on the website in order to receive a response to their inquiry.
2. These Terms & Conditions are made available free of charge to all Users on the website at www.metalworx.pl in a form that enables the User to save, store and reproduce them.
The content of these Terms & Conditions may be recorded and reproduced by the User using any technique and on any medium for purposes related to the use of the Website and the services provided through it, including the use of the Contact Form.
3. These Terms & Conditions comply with the obligations set out in Article 8(1)(1) of the Act on Providing Services by Electronic Means (UŚUDE).
4. These Terms & Conditions shall enter into force on the date of their publication, i.e. 6 July 2026.
II. DEFINITIONS
The following terms used in these Terms & Conditions shall have the following meanings:
1. Service Provider – an entity within the meaning of Article 2(7) of the UŚUDE and the controller of personal data within the meaning of Article 4(7) of the GDPR, namely METAL WORX BARTŁOMIEJ ZIĘCINA, with its registered office at ul. Samsonowicza 50, 40-749 Katowice, Poland, NIP: 9542695351, REGON: 242860063.
Contact number: +48 795 930 865
E-mail address: kontakt@metalworx.pl
2. Contact Form – a form available on the Website allowing the User to submit an inquiry to the Service Provider.
3. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC.
4. Website, Site – the Service Provider's website available at www.metalworx.pl.
5. UŚUDE – the Act of 18 July 2002 on Providing Services by Electronic Means (consolidated text: Journal of Laws of 2020, item 344).
6. User – any person who visits the Service Provider's Website and uses the Contact Form available on the Website under the “Contact” section.
III. TYPE AND SCOPE OF SERVICES PROVIDED
1. The Service Provider makes the Website and Contact Form available to the User.
2. The Website is informational in nature and serves as a presentation of the business activity conducted by the Service Provider, including enabling potential customers who are Users to contact the Service Provider via the Contact Form in accordance with these Terms & Conditions. The Service Provider publishes information on the Website concerning, among other things, the services it provides, its clients and references.
3. The Website is not an online store or any other type of service through which it would be possible to directly conclude an agreement for the use or purchase of the Service Provider's services or products.
This means, in particular, that descriptions of services and products, responses provided through the Contact Form, as well as advertisements, photographs, videos, graphics and other promotional materials published on the Website, including price lists and other information concerning the Service Provider, do not constitute an offer within the meaning of Article 66 §1 of the Polish Civil Code.
The final agreement concerning services referred to on the Website, or services individually agreed upon, may be concluded following an inquiry submitted to the Service Provider (e.g. via the Contact Form or by other means) and only after the detailed terms and conditions of such agreement have been agreed. The conclusion and terms of such agreement shall be governed by a separate agreement concerning the specific service.
4. The Contact Form enables the User to submit an inquiry to the Service Provider in order to receive a response through at least one of the contact channels provided.
By providing an e-mail address or telephone number in the Contact Form and submitting the form to the Service Provider, the User agrees to be contacted by the Service Provider and to receive a response at the e-mail address or telephone number provided.
5. The Service Provider reserves the right not to respond to an inquiry submitted through the Contact Form or not to initiate contact with the User if it suspects or determines that the provisions of these Terms & Conditions have been violated or if the inquiry is unrelated to the Service Provider's business activities.
6. The Service Provider may request additional information from the User to the extent necessary to provide a response.
7. A message (response) provided by the Service Provider may contain elements of commercial information within the meaning of Article 2(2) of the UŚUDE.
IV. TERMS AND CONDITIONS OF PROVIDING SERVICES
1. In order to use the Contact Form, the User should:
a. open the Contact Form section on the Service Provider's Website;
b. complete the Contact Form with the required information, including entering the content of the inquiry;
c. accept and confirm having read these Terms & Conditions;
d. confirm their willingness to receive a response through at least one of the provided contact channels by submitting the Contact Form.
2. The User is obliged to use the Website and Contact Form in accordance with applicable law, these Terms & Conditions and generally accepted standards of conduct, which in particular means:
a. the prohibition of entering vulgar, false or offensive content into the Contact Form;
b. the prohibition of violating, in any way, the personal rights of the Service Provider or third parties;
c. the prohibition of providing content that violates generally applicable laws;
d. the prohibition of interfering with the operation of the Website, including modifying the Website's code, using or uploading software that disrupts the operation of the Website, including viruses, Trojans, unauthorized extensions or other mechanisms that may adversely affect the functioning of the Website or the software or devices of the Service Provider or Users;
e. the prohibition of impersonating the Service Provider's Website (phishing).
3. The User is prohibited from providing unlawful content.
4. The User should submit inquiries on their own behalf and provide their true personal data.
5. By providing another person's personal data, the User declares that such person:
a. has agreed to receive a response from the Service Provider;
b. has read and accepted these Terms & Conditions;
c. is aware of the identity of the Service Provider;
d. is aware that their personal data will be processed by the Service Provider in accordance with these Terms & Conditions.
6. The Contact Form is intended exclusively for correspondence related to the Service Provider's business activities.
7. The Service Provider provides Users with free access to the Contact Form for as long as the Service Provider's Website is available and operational.
8. Voluntarily providing an e-mail address or telephone number in the designated section of the Contact Form constitutes permission for the Service Provider to respond to the User through at least one of the contact methods provided, in accordance with Article 10(2) of the UŚUDE and, in the case of telephone communications, Article 172(1) of the Act of 16 July 2004 – Telecommunications Law.
9. Access to the Contact Form does not require registration or login.
10. The User may at any time submit a complaint concerning the response provided, the operation of the Website or the Contact Form, or any other matters covered by these Terms & Conditions by sending an e-mail to: kontakt@metalworx.pl.
The Service Provider shall respond within 14 days of receiving complete information from the User.
V. TECHNICAL REQUIREMENTS
1. In order to use the Contact Form and the Service Provider's Website, the User must have:
a. a multimedia device with access to the Internet;
b. a correctly configured and up-to-date web browser, e.g. Google Chrome, Mozilla Firefox, Microsoft Edge;
c. a minimum screen resolution of 1024 × 768;
d. access to the e-mail address or telephone number provided, which is necessary if the User wishes to receive a response to an inquiry submitted via the Contact Form.
2. The Website may use cookies, i.e. small text files that may be stored on the User's device, such as a computer, telephone or tablet. The rules governing the use of cookies are set out in the Privacy Policy.
VI. LIABILITY
1. The User is responsible for the content of the data and information provided by them, including any infringement of third-party rights.
2. Information obtained from the Service Provider may not constitute the basis for any claims against the Service Provider.
3. The Service Provider shall not be liable for the unavailability of the Website or Contact Form due to circumstances beyond its control or other technical reasons related to the operation of the ICT system or Website, including Website or Contact Form updates, as well as circumstances attributable to third parties, such as Internet service providers or hosting providers.
4. The Service Provider reserves the right to discontinue offering its services, including the Contact Form, at any time and without stating a reason.
5. The Service Provider shall not be liable for decisions made by the User on the basis of information obtained from the Service Provider.
The User may not use the information obtained to cause damage or harm to the Service Provider or any other person or entity, to act contrary to applicable law, to circumvent legal provisions, or for activities competing with those of the Service Provider.
6. The Service Provider shall exercise due diligence to ensure an appropriate level of operation of the Website and Contact Form but shall not be responsible for incorrect or unlawful use of the tools or information provided.
VII. TERMS & CONDITIONS
1. The Service Provider reserves the right to amend these Terms & Conditions at any time.
2. By accepting these Terms & Conditions, the User agrees to their content as of the time of acceptance, which means that the User has access to the current version of the Terms & Conditions and may read and save them on any medium.
3. Amendments to these Terms & Conditions shall become effective in accordance with Section I.4 of these Terms & Conditions.
4. The law applicable to matters related to the operation of this Website shall be Polish law.
5. Any disputes arising from these Terms & Conditions that cannot be resolved amicably between the User and the Service Provider shall be resolved by the competent common court.
6. Matters not regulated by these Terms & Conditions shall be governed by the applicable provisions of law, in particular the Act of 23 April 1964 – Civil Code (consolidated text: Journal of Laws of 2017, item 459, as amended), the UŚUDE and the GDPR.
VIII. PERSONAL DATA – CONTACT FORM
1. The controller of personal data is the Service Provider.
2. The rules governing the processing of personal data are set out in the Privacy Policy.